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 NMC
NETWORKING delivers a broad spectrum of services to our clients. Let’s face it.
You probably don’t notice your computer systems network much - unless it’s down.
And if your network is down, your business is down.NMC NETWORKING offers affordable maintenance plans that include planned service for your network, significantly reducing possibilities for unplanned outages. NMC NETWORKING’s Consultants will monitor your network, servers, workstations, and key points of failure such as network routers, switches and other network devices on a regular basis. You can rest with the assurance that all reasonable measures are being taken to prevent such disruptions as virus attacks, network intrusions, and other network security exposures. NMC’s Customer Support Centre provides network operators with a 24/7 manned service, and is staffed by a team of accredited engineers. The Customer Support Centre provides an extremely high level of technical back-up. Customers can access both second- and third-line support, with a shift system ensuring that a core team of engineers is always available, complemented by further engineering and management resources. Quality of service is the key driver – NMC Networking’s Customer Support Centre receives calls for help via telephone and on-line systems, with all incidents logged. All enquiries are given a unique reference number, with their history and progress monitored throughout the process. Depending on the nature of the enquiry, support engineers respond to enquiries by telephone or by logging into a customer's network using a secure network management system. Typically, around 95% of all enquiries are resolved remotely, with the remainder handled through site visits by NMC Networking’s Field Services personnel. For more info, call + 44 (0)1224 619385 or email info@nmcnetworking.com. .
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